Gaming should be fun, not stressful. 99win believes every player should know their limits and play within them. We're here to help you set those limits and stick to them.
Responsible gaming at 99win is more than following rules — it's a mindset. We want every player to see gaming as a form of entertainment, not a guaranteed way to make money.
Online gaming is growing fast across Bangladesh, and that's a good thing. But when gaming starts affecting other areas of your life — family, work, health — it's time to take notice. 99win is here to help when that moment comes.
Our responsible gaming program includes deposit limits, time limits, reality checks, cooling-off periods, and self-exclusion. Using these tools is nothing to be ashamed of — it's the smart thing to do.
Our support team is available 24/7 for any concerns. Reach us via live chat or email.
Help CenterAll these tools are completely free and available to use at any time
You can set your gaming limits in just a few minutes
Log in to your 99win account and click the profile icon in the top right corner.
From the Settings menu, select the "Responsible Gaming" option.
Deposit limit, time limit, loss limit, or self-exclusion — pick what works for you.
Enter your preferred limit and hit the "Save" button. Changes take effect immediately.
If you're having any issues or would like to request self-exclusion, contact our Help Center directly.
Check yourself against the questions below
| Signs | Status |
|---|---|
| Playing within a set budget | Safe |
| Chasing losses with bigger bets | Warning |
| Lying to family about your gaming | Risky |
| Spending money set aside for essential expenses on gaming | Risky |
| Unable to stop playing even after your planned time is up | Warning |
| Gaming Should Be an Enjoyable Experience | Safe |
If any of the warning signs or red flags above apply to you, there's no need to feel ashamed. Our support team or Help Center Contact us.
Choose the option that works best for you
Set a limit starting from ৳500 per day or whatever suits your budget. Limits can be lowered instantly, but increasing them requires a 48-hour waiting period.
Set a session time limit that works for you — starting from a maximum of 1 hour. Once the time is up, you'll be logged out automatically.
A pop-up will appear every 30, 60, or 90 minutes showing your session details. It keeps you aware of how long you've been playing.
Take a break for 1 day, 7 days, 14 days, or 6 weeks. Your account will be completely inactive during this period.
Request to have your account closed for 6 months, 1 year, 3 years, or permanently. Any attempt to open a new account during this period will also be blocked.
Once your losses reach a set amount, the system will automatically prevent further betting — the simplest way to keep losses under control.
Answer the questions below to check for yourself
Most Frequently Asked
Join 99win and enjoy peace of mind using our safe gaming tools. You set your own limits.