99win's Privacy Policy — Your Data, Our Responsibility

1Introduction

Welcome to 99win. We believe your personal information is your own asset — and protecting it is our responsibility. This Privacy Policy explains what information we collect when you use 99win, why we collect it, where it is stored, and how we keep it secure.

This policy applies to 99win's website, mobile app, and all associated services. By using 99win, you are deemed to have accepted this Privacy Policy. We encourage you to read it carefully.

2What Information Is Collected

Various types of information are collected when you register and use 99win's services. This can be grouped into three categories:

• Information provided during registration is collected directly from you.
• A photo of your national ID or passport may be requested for KYC verification.
• Automatically collected data (such as IP address and cookies) is gathered during your use of the site.
• Financial details are verified through the payment provider at the time of transaction.

3How Your Information Is Used

Collected information is used only for its stated purpose. It is never used for anything else.

• Account Management: To create, verify, and manage your account.
• Payment Processing: To process deposits and withdrawals accurately.
• Security: To prevent fraud, multiple accounts, and unauthorized access.
• Customer Support: To help resolve your issues.
• Legal Obligations: Where required to comply with applicable laws and regulations.
• Service Improvement: To improve and personalize your experience.
• Promotional Communications: To send you offers and bonus information, with your consent.

4Who Your Information Is Shared With

99win never sells your personal data. However, we may share it in specific circumstances necessary to operate our services:

• Payment Providers: Minimal data is shared with payment providers such as Mobile Pay, Nagad, and Rocket solely to verify transactions.
• Identity Verification Services: KYC processing is carried out with licensed verification partners.
• Law Enforcement: When required by a court order or government directive.
• Technology Partners: Solely for service operations and under strict confidentiality agreements.

5Data Storage & Security

99win protects your data with multiple layers of security built to international standards and regularly updated.

• All data transmissions are secured with 256-bit SSL/TLS encryption.
• Databases are encrypted and accessible only to authorized personnel.
• Full payment card or mobile banking details are never stored on our servers.
• Regular security audits and penetration testing are conducted.
• After account closure, required data may be retained for up to 5 years in accordance with legal obligations.

In the event of a data breach, affected users will be notified within 72 hours and all necessary steps will be taken.

6Cookies & Tracking

99win uses cookies on its website. Cookies are small files saved to your browser that help improve your experience on the site.

• Essential Cookies: Essential for login sessions and security. Cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: To understand which parts of the site are used most. Can be disabled.
• Marketing Cookies: To show relevant promotions. Can be disabled.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.

7Your Rights

You have important rights over your personal data. 99win respects these rights and acts on requests as promptly as possible.

• Right to Know: You can find out exactly what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate information we hold about you.
• Right to Erasure: Under certain conditions, you may request that your information be deleted.
• Right to Restrict Processing: You can request that processing of your data be temporarily paused while an investigation is underway.
• Right to Data Portability: You can request a copy of your data in a machine-readable format.
• Right to Object: You can object to marketing communications at any time.

8Children's Privacy

99win is strictly for individuals aged 18 and above. We do not knowingly collect information from anyone under the age of 18.

If a minor registers and we become aware of it, the account will be closed immediately and all associated data will be deleted.

9Third-Party Links

Some sections of the 99win site may redirect you to payment providers or service partner sites. These third-party sites have their own privacy policies.

• Once you leave for a third-party site, 99win's Privacy Policy no longer applies.
• It is your responsibility to read the policies of those sites.
• 99win is not responsible for the practices or content of any third-party sites.

10Policy Changes & Updates

This Privacy Policy may be updated as technology and regulations evolve. Any changes will be reflected by an updated date on this page, and registered users will be notified by email of any significant changes.

Continuing to use 99win after any changes take effect will be considered your acceptance of the updated policy. We recommend checking this page from time to time.